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- Respond to all messages within a day if you are in the office
- If you need to research or perform an action -
notify the caller
- Include important information
in your greeting and change your greeting if you will be out of the office
for an extended period
- In doing so, your callers recognize that your voice
mailbox is an important tool to you
- When leaving a message for someone, leave a complete message
including your name and phone number
- Give them enough information so they can respond to
you without talking to you first
- When calling someone and your call goes to voice mail -
remember you have the option of pressing "0" for further assistance
- Your voice mailbox will hold a total of 73 unplayed messages
- After it is full, it will announce to your callers that it
is full and no further messages will be accepted
- It is important for you to delete unneeded messages
from your saved queues
- New messages will be held in the new message queue
for a maximum of 21 days; after that period of time, they will be
automatically deleted
- Saved messages will be held in the saved message queue for a maximum
of 8 days for Voice Mail Basic Plan and 15 days for
Voice Mail Plus Plan from
the time they were delivered to your mailbox; after that period of time, they
will be automatically deleted
- All mailbox functions are based on single-digit mnemonic commands
to help you to remember what the commands are
Examples:
- P (the 7 key) to Play your messages
- M (the 6 Key) to Make a message
- U (the 8 key) to access User options, etc
- Once you are familiar with the operation of your
voice mailbox, you do not have to wait until a voice prompt is completed
before pressing a key on your telephone
- Always be courteous and professional on the phone
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