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Voice Mail Instructions
Voice Mail Tips |
Voice Mail Greeting Options
There are various methods for configuring your voice mail greetings.
Three methods are outlined below ranging from easiest to advanced procedures.
The voice mail system will provide prompts as instructions are followed.
(The functionality of the greetings change based on the method chosen.
For this reason, do not combine steps of one method with another method.) This method is very easy but has drawbacks. It provides your callers with limited information and you must change your greeting regularly. It is important to change your Primary Greeting if you will be out of the office for a day or more. Remember to change your Primary Greeting when you return. To record your Primary Personal Greeting: Dial 7-7703 Enter Passcode Press 8 for User Options Press 4 for Greeting Press 7 to change your Primary Personal Greeting. Press 7 to Record your Primary Personal Greeting. Press # when you are finished recording your greeting. Press 7 to Review your recording Press 3 to Discard and record again Press 9 to Keep and to eXit Sample Greetings: Primary Greeting - In the Office - This is ----. I am in the office today but unavailable to take your call at this time. Please leave your name, number, and a brief message. I will return your call. Primary Greeting - Out of the Office - This is ----. I am out of the office today, (date). Please leave a message and I will return your call. If you need immediate assistance, please press zero. OR This is ---. I will be out of the office until (date). For immediate assistance, please press zero. Top of Page An easy and efficient method to configure your voice mail greeting is to record Conditional Greetings - greetings your callers will hear if you are on the telephone, away from your desk, or out of the office for the day. To record your Conditional Greetings: Dial 7-7703 Enter Passcode Press 8 for User Options Press 4 for Greeting Press 2 to Change your Conditional Personal Greetings and follow the prompts. Press # when you are finished recording your greetings. (Make certain you record all 3 greetings - Busy, No Answer, and Forward All Calls.) Press 7 to Review your recording Press 3 to Discard and record again Press 9 to Keep and to eXit to main menu Now, listen to the assistant message as it will indicate whether your conditional greetings are currently enabled. If they are not enabled, press 3 to enable them. Press 9 to exit the system. It is important to record and utilize your Call Forward Greeting each time you will be out of the office for a day or more. Lift your telephone handset, press the forward (FWD) button or *7 and dial 7-7703. The forward (FWD) button will light indicating your Call Forward greeting is engaged. Remember to cancel your Call Forward Greeting when you return by lifting the telephone handset and pressing the FWD button or #7. Sample Greetings:
Busy Greeting - No Answer - This is ----. I am in the office today but away from my desk. Please leave your name, number, and a brief message. I will return your call. Please press zero for immediate assistance. Call Forward - This is ---. I am out of the office today. Please leave a message and I will return your call. Please press zero for immediate assistance. Our voice mail system offers additional advanced greeting options that may be helpful for some. For advanced voice mail users, T&N recommends that you set up your Conditional Greetings for everyday use. With your Conditional Greetings in place, you need only change your Primary Greeting when you will be out of the office for a day or more. Conditional Personal Greetings: There are 3 greetings that fall under the Conditional Greetings category:
To record your Conditional Greetings:: Dial 7-7703 Enter Passcode Press 8 for User Options Press 4 for Greeting Press 2 to Change your Conditional Personal Greetings and follow the prompts. Press # when you are finished recording your greetings. (Make certain you record all 3 greetings - Busy, No Answer, and Forward All Calls.) Press 7 to Review your recording Press 3 to Discard and record again Press 9 to Keep and to eXit Sample Greetings: Busy Greeting - This is ----. I am on another telephone call at the moment. Please leave your name, number, and a brief message. I will return your call. No Answer - This is ----. I am in the office today but away from my desk. Please leave your name, number, and a brief message. I will return your call. Forward All Calls -
This is ----. I am out of the office. If your matter is urgent, please contact ---.
Activating/Enabling Your Conditional Primary Greetings (You will want your Conditional Greetings enabled when you are in your office for the day and your Primary Personal Greeting enabled when you are out of the office for a day or more.) Dial 7-7703 Enter Passcode Press 8 for User Options Press 4 for Greeting. The assistant will indicate which greeting - Primary or Conditional - is currently enabled. Press 3 if you wish to Enable the other greeting Top of Page |