Guidelines for Voicemail Usage

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Voice mailboxes and applications are to be used for HSC business only.
Preference is for the telephone to be answered by a live person.
- Voicemail should be used only as a backup.
It is recommended that voicemail or an automated attendant not be utilized on any telephone that serves as a central answering point for customers or patients of the HSC during normal business hours.
- Central answering points are usually defined as receptionists and main departmental or division listed telephone numbers.
- Central answering points are permitted to forward their telephone lines to voicemail after business hours.
All voice messaging applications require a "zero out" option for callers.
- That is, when a caller is forwarded into a voicemail message, they may press "0" to be transferred to an attendant.
- Callers are always told of this option.
- When the voice mailbox is setup, the user must provide Telecommunications and Networking staff with the telephone number of their designated attendant.
Greetings must be recorded with a professional attitude and tone.
Appropriate greetings should be in place if the individual is out of the office for an extended time - one or more days.
Keep your voice mailbox passcode secure. Do not share it with others.