Representatives from the Department of Materials Management are frequently asked the following questions. Pick a division to view the questions and answers:
Can you track packages for departments?
The Central Receiving staff can track packages on the Federal Express
Powership system with tracking numbers for shipments made outside the eShipGlobal system.
Do you have 1-800 numbers for the
departments to call directly to carriers?
Yes. eShipGlobal 1-800-816-1615; Federal Express 1-800-463-3339; UPS 1-800-742-5877; International 1-800-247-4747.
What time does Federal Express pick up shipments from the
At
What time do Federal Express and UPS drop off shipments at the
Federal Express,
What are the prices to ship merchandise
by Federal Express or Airborne?
Pricing is based on zipcode and weight based on the State of Texas negoitiated rates. Prices can be calcutated online prior to shipment using the eShipGlobal rate function.
If I need to return merchandise, who
can help me?
Our Expediting Office can help you with return of merchandise: Contact Nick
Puertas, 210-567-6075; James Hagy, 210-567-6026; and Scott Hartung, 210-567-5991.
Can you tell who signed for a certain
package in our department?
Yes. The Central Receiving staff can pull either the purchase order or
temporary report and inform the department who signed for the package.
Who can I call to see if my merchandise
has arrived?
Call Nick Puertas,210-567-6075, James Hagy, 210-567-6026, or Scott Hartung, 210-567-5991. It would be helpful to have the purchase
order number and name of vendor ready to inquire on the status of your order.
Can you tell if my purchase order is
complete?
Yes. The department needs to provide the Central Receiving Staff with the
purchase order number in question.
Can you help me complete a shipping
request form?
Yes. The Central Receiving staff will assist you in completing your Shipping
Request, Form No. F395-040-093. Call Central Receiving at 210-567-5998 and a
member of the staff will contact different couriers for the most economical
price and fastest delivery time. Your package will be sent, by courier, if
received in Central Receiving, Room 1.362U, by
Where are the nearest drop-off
locations for Federal Express and Airborne Express after normal business
hours?
Federal Express:
Call Greg Howard, senior administrative clerk, 210-567-6004, or Nicolas
Puertas, receiving supervisor, 210-567-6075.
Does Central Receiving ship packages
with dangerous or hazardous material?
Yes. The Central Receiving staff is certified in dangerous/hazardous goods
shipping. We can help you ship, pack, label, and send the correct
documentation for your dangerous goods.
Which couriers accept dry ice and which
do not?
Before Central Receiving can ship your
package, we must know the contents of the package, destination, and amount of
dry ice in each package. If the package is "domestic," you will
have no problem in shipping. Most countries are not accepting dry ice at this
time. We recommend departments ship by blue ice for cold packages.
Which couriers ship hazardous material?
Federal Express will ship hazardous material.
What time do you open?
General Stores opens at
What time do you close?
General Stores closes at
Do you close for lunch?
No. General Stores does not close for lunch. We are open from
Is my order ready?
If you can provide the PeopleSoft Requisition
number, we can tell if your order is ready.
If no PeopleSoft
Requisition number is available, we will need the name of the
department and a brief list of items purchased to see if your order is ready.
Can I add or change items on the
General Stores Requisition sent via the PeopleSoft
system?
No. Once the
requisition has been approved and sourced to inventory a change to the item
can not be made. If an item was
ordered incorrectly, it can be returned and a credit will be issued. If you wish to order something other than
what is on the original order, another requisition will need to be added into
PeopleSoft.
From which company do you purchase dry
ice?
The contract vendor is Praxair Distributing Inc.
Can I return merchandise purchased
through General Stores?
Yes, within 20 working days of purchase. General Stores requires a copy of the General Stores Pick Plan or Requisition, item(s) purchased and the
original package for each item. Once this is completed, a credit will be
issued, to the department, via PeopleSoft.
What is my discount if I place an order
through Today’s Office
Centre?
Not all items have the same discount. To receive an accurate discount, for
each item, please call General Stores, 210-567-5982, and ask to speak with
one of the buyers or send an e-mail to generalstore@uthscsa.edu. By adding an item
in the ItemID field of a PeopleSoft requisition, you should get a fairly
close estimate on the cost unless the item has not been ordered in a long time.
How do I order Supplemental Office Products through General
Stores? You can order office products through
General Stores by adding a requisition in PeopleSoft. Select Today’s Office Centre, Vendor ID
0000020772, as the vendor. Enter the
items you wish to order in the ItemID field just like you would order any
other item from General Stores and tab out. All the other fields will populate for you. Just change the quantity and process as
usual. If you need help, contact
General Stores and someone can help you.
What do I do when a Supplemental Office Products item does not
come up in the ItemID field? You may contact one of the Buyers in
General Stores to add the item into PeopleSoft for you or send an e-mail to generalstore@uthscsa.edu.
Can you help me locate a product or
vendor?
Yes. General Stores has two buyers that will be able to help you locate any
product or assist you with telephone numbers for our vendors.
Can you help me order a certain product
from your General Stores catalog?
Yes. For example, paper towels are located in the Laboratory General Supplies
section, No. 640-075-003 Towels, paper, wet-strength type, white. You may also contact General Stores and the someone will
help you find what you need.
What form is required by Linen Services
for hospital linen?
Linen Service Requisition Form No. F-395-040-022 must be completed with
correct account number, name of department requesting hospital linen, and
room number where the hospital linen will be kept.
What form is required by Linen Services
for uniforms, lab coats, and warm-up jackets?
Authorization for Linen Service Form No. F-395-040-071 must be completed with
an authorized signature, correct account number, department name, and name of
the individual requesting the service.
Can sizes on new or old lab coats be
exchanged?
Yes. If new lab coats have not been used, an exchange can be done. If lab
coats have been used, depending on what is available, and the condition of
the lab coat, another used lab coat can be exchanged.
Can lost or ruined lab coats be
replaced?
Yes. All lab coats lost or ruined while being serviced can be replaced. No
lab coats are replaced if ruined when picked up, or not recorded on Linen
Service's pick-up documentation.
How do I change an account number for
lab coats?
Submit an Authorization for Linen Service Form No. F-395-040-071 with the
account number to be billed and an authorized signature for the account.
Where can I get information about the
latest postal rates?
The Postal Service has information at www.usps.com/ratecase.
How late can I bring a
UPS package for shipping?
The latest Mail Services will accept UPS packages is
What time does UPS pick up from the
UPS will arrive at the
What time does the
What time does Mail Services deliver
mail to the departments (campus)?
Mail is delivered twice a day,
Can I buy stamps from Mail Services?
No. Mail Services can only meter mail on university stationery. The Bursar's
Office sells stamps for official use only. A Departmental Postage Request
Requisition, Form No. F-395-040-072, with an authorized signature, is
required to purchase stamps. Stamps, for personal use, may be purchased from
the two stamp machines located on the third floor of the
Can I rent a campus post office box?
No. All post office boxes are assigned to students and are not intended for
personal use.
What time does a mail piece need to be
in Mail Services, in order to go out express (overnight)?
The latest a mail piece needs to be in Mail Services is 4 p.m. The Mail
Service runner delivers all accountables to the post office at 4:30 p.m.
How many pieces of mail does it take to
prepare a bulk mail?
You must have a minimum of 200 pieces.
Does Mail Services forward mail to
former faculty and staff?
No. It is the responsibility of the department.
How do I request a mail code number?
The department needs to send a memo to the director of Materials Management,
Deborah Cornwell, requesting a mail stop code number. The memo should state
how the number will be listed in the telephone directory, account number for
billing purposes, and an authorized signature for the account.
How do I purchase Airborne Envelopes?
Prepare a Departmental Postage Request
Form No. F395-040-072, and take it to the Bursar's Office cashier's window
located on the third floor of the
How do I charge outgoing mail to a
different account number?
To charge mail changes to a different account number, prepare a Mail Services
Outgoing Mail Account Number Change/Verification Form No. F-395-040-034. See Financial
Services Bulletin No. 96/97-11A.
Can I get a refund if the vending
machine does not give me my product?
Yes. Call 210-567-5960 for your refund and give the machine and room number
location along with the product you did not receive.
Where do I go to get a refund due to a
malfunctioning vending machine?
You may receive the refund at these locations:
What are your hours of operation?
The warehouse is open to the campus from 8 am until 12 pm, Monday thru Friday. During those hours you may preview available surplus furniture and equipment, or review stored records. Should additional time be required you may contact warehouse personnel at 567-6021 to schedule an after hours appointment.
When is your next auction?
Auctions are held when Warehousing floor space is no longer available for items that need to be stored. Therefore, we cannot give precise dates and times of the auctions. However, when we are nearing an auction date, we announce the date and time several ways. We also announce the date and time in the campus newspaper. When auctions are scheduled, you can find date and time information, as well as, terms and conditions governing the sale of auction items at our auctioneer's website. You may also want to visit this site since they handle the sale of medical equipment from other sources.
Who benefits from funds generated by the surplus property auction?
Auction proceeds are deposited into the
How can I get on the auction mailing list?
Call 210-567-5960, Materials Management administrative offices, and leave your name and address with the receptionist. Your name will be added to the auction list and a flyer will be sent to you approximately one week before the auction. You may also join an electronic auction mailing list by visiting our auctioneer's website www.shattuck.com. Click on the Mailing List link in the top right of the webpage.
Does Warehousing charge for storage?
No. Warehousing does not charge a fee for departmental storage.
How long can something be stored?
Equipment can be stored for six months. See the Handbook of Operating Procedures, Section 6.6.3.
All records are stored in accordance with the
Do I send move requests to Warehousing?
No. All move requests are forwarded to Facilities Management.
Back
to the top