Frequently Asked Questions     

1. For what type of purchases should I use the Pro Card?
   The UTHSCSA purchasing policies and procedures governs how you may use the Pro Card. Typical allowable purchases include items less than $500 such as computer parts/supplies, medical supplies, lab supplies, office equipment, office supplies, freight charges, conference registrations, equipment repairs.
2. In what ways do I benefit from using the Pro Card?
   The Pro Card provides you with reduced paperwork, direct contact with vendors, quick and efficient order processing, faster delivery, and fewer errors.
3. How does my department benefit from using the Pro Card?
   When using the Pro Card, your department enjoys greater productivity as a result of reduced paperwork. Fewer requisitions are generated thus needing fewer approvals and fewer vouchers are created because the transactions are compiled on one monthly statement.
4. What should I do if I lose my Pro Card?
   You should contact the JP Morgan Chase customer service office at 800-890-0669 immediately. Then contact the Purchasing Pro Card Coordinator, Karen Schweiger at ext. 2-6216 or schweiger@uthscsa.edu.
5. What do I do if a purchase is denied by the credit card company?
   Contact the Purchasing Pro Card Coordinator, Karen Schweiger at ext. 2-6216 or schweiger@uthscsa.edu  
6. Is it possible for someone else to use my card?
   It is the position of the UTHSCSA that the employee listed on the card has sole responsibility for the control and use of the card. It will be assumed that all transactions were performed by the cardholder and allowing another person to use your card would place you at a security risk.
7. Will the use of the Pro Card affect my personal credit rating?
   No.
8. Whom should I contact concerning an error or dispute on my credit card statement?
   First contact the vendor. If the error cannot be resolved with the vendor, contact the JP Morgan Chase dispute department at 888-297-0768. In most cases the JP Morgan Chase representative will require a dispute form be faxed to them at 888-297-0785.
9. What if a vendor charges me sales tax on a purchase?
   The card is identified as a "State of Texas" official business, tax exempt card. You are encouraged to advise the vendor (at the time of order or checkout) that the purchase is to be tax exempt. You should carry a copy of the UTHSCSA tax exemption certificate when making a purchase. If a vendor does charge tax, it is the cardholder's responsibility to contact the vendor and request a credit for the tax.
10. Is the cardholder locked-in to the default account numbers and project/grants that are submitted with the Pro Card application?
    No, they are not locked-in. The department account manager has the ability to change financial information using the JP Morgan Chase Smart Data On-Line System (SDOL) as transactions are posted to the cardholder's account. The defaults assure that all transactions have financial information attached to them.
11. What happens if I lose my receipt?
    Make every attempt to get a replacement from the vendor. When a receipt cannot be obtained, submit a "Missing Receipt Form" in lieu of the receipt. Cardholders will lose Pro Card privileges the 3rd time a receipt is not submitted. **However, there are no exceptions for missing receipts for department type stores (i.e. Target, HEB, Wal-Mart, etc.). Any missing receipts for this type of vendor will result in loss of privileges and the purchase becomes the personal responsibility of the cardholder to reimburse the University.**
12. What address should be used when the vendor requests a billing address?
    You should give the vendor the cardholder's business address as the billing address.
13. What phone number should be used when the vendor requests the number on file?
    You will use your own work phone number. If this is not correct, you can call the customer service line (toll free on back of card) to find out the correct number.