Travel Services Office

 


University Home Page Skip Navigation
Produced by:
Travel Services
Contact Karen Schweiger
Updated 2-2-07
Texas Flag

Travel Services Office

The University of Texas Health Science Center
Travel Services Office
@ Medical Centre Plaza
8431 Fredericksburg Road, Suite #200
San Antonio, TX 78229
(210) 562-6200 (central number)
    This office is a resource on:
  • Contract air fares
  • Contract rental car agencies
  • Contract lodging
  • Automobile mileage allowances
  • State of Texas travel card
  • Fuel Card
Announcements
                     ** New Airline Baggage Policies **


AirTran Airways


Effective immediately, customers who are traveling on or after May 15, 2008, may check one bag free and a second bag for a $10 fee. The fee will not apply for passengers who hold Elite status in AirTran Airways' A+ Rewards frequent flier program, or ticketed passengers traveling in Business Class. The airline will continue to allow passengers to check additional bags for a $50 fee per additional bag. As with the previous policy, weight and size restrictions apply. Passengers can also continue to use AirTran Airways' EasyFit storage bins on every flight.

Alaska Airlines

Beginning May 21st, 2008, Alaska and Horizon Airlines will begin charging $25 for a second checked bag. First class and top-tier Mileage Plan members and customers on flights within the state of Alaska will be exempt from the new fee.

American Airlines

Customers who purchase domestic economy class tickets on or after May 12, 2008, may check one bag for free and check a second bag for $25 each way. Our carry-on policy of one personal item (such as a purse or laptop bag) plus one bag remains in place. This applies to all American Airlines, American Eagle and AmericanConnection flights within the United States the U.S. Virgin Islands, Puerto Rico and Canada.

A passengers 3rd, 4th and 5th checked bags will incur an additional $100 fee per piece. For 6 checked bags and above, the fee is raised to $200 per piece.

All fees noted are costs for one way travel. Round-trip fees would be double those stated above.

Certain exceptions to the baggage fees apply, outlined below:

  • When traveling with a child, checked car seats and strollers will continue to be free.
  • A wheelchair may be checked and will not be part of your checked bag allowance (or assessed a fee) if it is strictly for mobility purposes or is required to make a living.
  • For those American Airline passengers with AAdvantage Executive Platinum®, AAdvantage Platinum®, or AAdvantage Gold® member status, at the time of the flight, the baggage fee for 2nd bags will be waived.

Upon arriving at the airport for your flight, if the traveler obtains an upgrade from Economy to Business or First Class, the service fee will be charged, as it is based on your status and class of ticketed cabin at time of check in.

Continental Airlines

Continental's new checked bag policy applies to tickets purchased on or after April 5th, 2008, for travel beginning on May 5, 2008, and is applicable to Continental's domestic flights including the U.S., Canada, Puerto Rica and U.S. Virgin Islands.

Customers who purchase nonrefundable domestic economy tickets may check one bag for free and a second bag for a $25 service fee each way. Car seats, strollers, wheelchairs and sporting equipment items with service fees (i.e. surfboard) are exempt from the $25 second bag fee.

The following customers are exempt from this policy change and will continue to be able to check a 2nd bag, with no additional charges:

  • Coach customers on Y fare
  • OnePass Elite customers regardless of fare
  • SkyTeam Elite customers regardless of fare
  • Elite for a Day (EFAD) customers
  • Active Military personnel traveling on orders
  • First Class or BusinessFirst® customers regardless of elite level or fare


Delta Air Lines

Due to rising fuel costs and business decisions reflecting today’s competitive landscape, Delta will begin charging $25 for a second checked bag for passengers traveling on or after May 1st. This fee applies to all domestic Delta flights.

Those travelers who are members of Delta's frequent-flier program who log at least 25,000 qualifying miles of travel per year, as well as first and business class passengers, will still be allowed to check up to three bags at no additional charge on Delta and Delta Connection-operated flights only.

Effective April 1st, fees on oversized bags (63 to 80 total linear inches) will go from $100 each way, to $150 each way, for domestic flights.

Extended terms of this policy is not currently available on the Delta site. As more details about this change becomes available, we will post it here.


JetBlue Airlines

Effective immediately, customers who are traveling on or after June 1, 2008, will be charged a $20 fee for each traveler's second checked bag. This policy applies to all JetBlue travelers, for all markets.


US Airways

Beginning May 5, 2008, US Airways will begin assessing a $25 fee for a passenger’s second checked bag each way. Travelers who purchased tickets on or before February 26, 2008 are exempt from this policy change.

Customers may check one bag for free and a second bag for a $25 service fee each way. Oversized bags or those weighing more than 50 lbs. now start at $50 per bag each way and increase depending on weight and the number of bags. The policy applies to all flights within the U.S., to and from Canada, Latin America, and the Caribbean.

The checked bag fee does not apply to:

  • All Dividend Miles Preferred members (Silver, Gold, Platinum, and Chairman’s Preferred)
  • Passengers traveling to and from Europe, or to and from Asia
  • Confirmed First Class and Envoy passengers at time of check-in
  • Star Alliance Silver and Gold status members
  • Active military personnel in uniform with ID and government-issued travel orders
  • Unaccompanied minors
  • Passengers checking personal assistive devices


United Airlines

United’s new checked bag policy applies to tickets purchased on, or after, April 4, 2008, for travel on, or after, May 5, 2008.

Customers who purchase both refundable and nonrefundable domestic economy tickets may check one bag for free and a second bag for a $25 service fee each way. Oversized bags or those weighing more than 50 lbs. now cost $100 per bag each way. Items that require special handling also have new prices.

For customers who have at least Premier status in Mileage Plus or Silver status with Star Alliance, there are no changes to the number of bags they can check for free.

This new checked bag policy also applies to travel beginning within the U.S. and to/from Canada, San Juan, Puerto Rico, and St. Thomas.

For international flights (except Canada), checking a second bag will continue to be free and the cost to check more bags or bags that are overweight or need special handling varies by destination.


Northwest Airlines

Northwest Airlines' new checked bag policy applies to tickets purchased on or after March 29, 2008, for travel on/after May 5, 2008.

Customers who purchase nonrefundable domestic economy tickets may check one bag for free and a second bag for a $25 service fee each way. For bags number three and above, the fee increases to $100 per bag.

Northwest Airlines's Silver, Gold and Platinum WorldPerks® Elite customers, SkyTeam Elite customers and passengers booked in full fare classes (Y or B) may still check two bags free of charge. Customers booked in First Class can continue to check up to three bags free of charge, within existing size requirements.

This new checked bag policy also applies to travel beginning within the U.S. and to/from Canada, Mexico and the Caribbean.

For international flights (except Canada), checking a second bag will continue to be free and the cost to check more bags or bags that are overweight or need special handling varies by destination.



                  ** US Airways increases Change Fee **
      

Due to the rising cost of fuel, US Airways is increasing the change fee on non-refundable fares by $50 per ticket. This increase is effective for all tickets issued on or after Tuesday, April 29, 2008.

The new change fee will be $150 for US Airways flights between the United States (including Alaska and Hawaii), Canada, Mexico, Caribbean and Latin America. The fee will be $250 for transatlantic/transpacific flights originating from the United States, Canada, Mexico, Caribbean or Latin America unless otherwise specified in the fare rule. The change fee for transatlantic/transpacific flights originating from any other location will remain unchanged.

Tickets issued prior to April 29, 2008 are not affected by the increase and are subject to the change fee at the time of ticketing.

Thank you for your continued support of US Airways.



      ** Delta and Northwest Airlines set to Combine Carriers **

 The two carriers have announced an all-stock transaction developing a new airline under the name of Delta.                                             

Some of the benefits of the joining include:

Customers will be able to fly to more destinations, have more
 schedule options and more opportunities to earn and redeem frequent flyer miles in what will become the world's largest frequent flyer program.

 * The merged airline will maintain all hubs at Atlanta, Cincinnati,
   Detroit, Memphis, Minneapolis/St. Paul, New York-JFK, Salt Lake
   City, Amsterdam and Tokyo-Narita -- each of which will benefit from

   improved global connectivity.

 * Delta customers will benefit from Northwest's extensive service to
   Asian markets and Northwest's customers will have access to Delta's

   strengths across the Caribbean, Latin America, Europe, the Middle

   East and Africa.

 * Both airlines' customers will benefit from a strengthened SkyTeam
   alliance that more closely aligns the combined airline with its

   respective trans-Atlantic partners Air France and KLM.  

      ** American Airline Cancellations Still Occuring 4-09-08 **

Please be advised that American Airlines is still cancelling flights for today (Wednesday April 09,2008) to conduct inspections of its MD-80 fleet to ensure complete compliance with the FAA's directive related to the bundling of wires in the aircraft wheel wells.

These inspections are related to detailed, technical compliance issues and not to safety-of-flight issues. It is not known how many flights will be cancelled but American will re-accomodate customers on other American Flights or on flights operated by airlines in the same market. Customers may be automatically notified of flight changes, but they should also check AA.com or with their travel agents for flight status. .


                   ** New Fees From Delta Airlines **

Please be advised that effective today, April 1, 2008, Delta will implement a $3 curb administrative fee, and increase other fees and charges. These changes, which are effective immediately, are due to record fuel costs and business decisions reflecting today’s economic landscape.

Delta’s Administrative Fee for Curbside Check-in

Applies to

Current Charges

Effective

April 1 & April 15

Check-in at Domestic Locations Only

(Excluding All Medallion Members, First & BE passengers)

Online check-in passengers are exempt from this fee

No charge

$3 fee per curb-checked item

Effective April 1: ATL, BOS, CVG, FLL, JFK, LAX, LGA, MCO, PBI, SLC & TPA.

Effective April 15 : All other domestic Delta mainline locations with curbside check-in.

Delta’s Unaccompanied Minor Fee

Applies to

Current Fee (each way)

Effective April 1

(each way)

Domestic/Intl.

Connecting/Nonstop

$50 Nonstop

$100 Connecting

$100 Flat Rate

Delta’s Oversize Baggage Fee

Applies to

Current Fee (each way)

Effective April 1

(each way)

Domestic/Intl.

Oversize bags

63–80 total linear inches

$100

*$150

*Brazil exception: Delta’s oversize baggage charge and excess weight charges will remain the same pending tariff change approval.

Delta’s Fee for Pets in Cabin

Applies to

Current Fee

(each way)

Effective April 1

(each way)

All passengers

Domestic/Intl.

$75

$100

Delta’s Fee for Pets as Checked Baggage

Applies to

Current Fee

(each way)

Effective April 1

(each way)

All passengers

Domestic/Intl.

$150

$200

Delta’s Fee for Plastic Bags (for gate-checked strollers/car seats)

Applies to

Current Fee

Effective

April 1

All passengers Domestic/Intl.

$3

$5

Delta’s Direct Ticketing Charge (DTC)

Applies to

Current Charges

Effective

April 1

All passengers traveling Dom./Intl. with tickets issued in the U.S., Puerto Rico or the U.S. Virgin Islands

$20

$25



                  ** New Airline Fare for Infants **

(This applies to Infants without a seat traveling between the US and Mexico and the Caribbean.)

On March 18th Continental started charging 10% of theapplicable fare (including fuel surcharge) for infants without a seat travelingbetween the US and Mexico and the Caribbean . This will apply to any infant bookings for travel on Continental, on or after March 18, 2008 for travel on Continental Micronesia , Continental Express, and Continental Connection.This fare will be automatically applied when pricing the infant with the adult.

           **Change to After-Hours Travel Reservation Service **

On March 10, 2008 CTP's contracted after-hours reservation center will implement new procedures for e-ticketing and pending ticket exchanges. E- ticketing is defined as ticketing a new reservation. A pending ticket exchange occurs when a client calls the after-hours service, requests a change to an existing reservation, and the change results in an increase in airfare.

The after- hours service will implement the following fees as of March 10, 2007:

Each call (per reservation) made to the service: $16.00
Each ticket exchange: $25.00 additional to the $16.00 for the call
Each Domestic ticket issued (original ticketing): $12.00 additional to the $16.00 for the call

It is important to note (and communicate with your travelers) that the after-hours service should be used only for emergencies and/or for reservations requests that must be handled when CTP offices are closed.

                                         
  
                       ** Notice from CTP**

A glitch in the automated email reminder system (for reserved non-ticketed passengers) caused several unneccesary emails to go out to individuals who had already purchased or taken their trips.If you received one of these emails and had questions or were confused, please note the glitch has been fixed. Please contact CTP or your travel office if further assistance or clarification is needed.
                                         
  

                       ** Important Notice**              
                    Regarding Airline Travel
     
  Recent changes within the travel industry will require travelers and travel arrangers to be diligent in submitting and approving travel requistions within 24 hours of booking your reservation(s). Airlines will no longer allow non-refundable tickets to be held past 24 hours( or a specific ticketing deadline) from the date and time of booking your reservation and are now charging penalties which can range from $50.00 to $150.00 per connection depending on the carrier.

Some of the airlines are also extending this policy to their non- restricted fares such as Southwest.  Southwest Airlines will no longer allow any reservation to be held past 24 hours( or a specific ticketing deadline) regardless of the fare rules.

In order to avoid any penalties it is important travelers and travel arrangers understand effective immediately that any reservations not processed within the ticketing time limit of the fare will auto cancel. This includes any car or hotel booked in the pending reservation.

Please note: Fares and availabilty are subject to change until the ticket has been purchased. Car and hotel availability is not guaranteed if reservation cancels.


                 ** New Travel News for 2008**         

New restrictions for carrying loose lithium batteries in checked and carry-on luggage went into effect January 1, 2008.  The new rules have been implemented to help reduce the risk of battery fires.  Under the new rules:

*  Passengers will no longer be able to pack loose lithium batteries in checked luggage
*  Passengers can take two loose batteries in carry-on baggage but only if each battery is in a separate resealable plastic bag or in its original packaging

*  Common electronics (cameras, cell phones, laptop computers) are still allowed in both carry-on and checked luggage with their lithium batteries inside them.

Complete information can be found on the Transportation Security Administration web site (http://www.tsa.gov/) under "In The News."

      ** Revised Immigration Law - Japan Travel**

    Authorities in Japan have begun enforcing a new immigration law that requires foreigners older than 16 to be photographed and fingerprinted when they enter the country at airports and seaports. Fingerprints and other biometric data are to be stored and checked against databases of past deportees and suspects wanted by Japanese police or Interpol. Japan is the second country after the United States, to institute such a system of collecting biometric information from visitors.

                                                 
               ** Beneficial News - Update (11/06/07)**
     
      CTP has installed a new Email Alert system for UT travelers.  This e-mail will alert potential travelers when reservations are due to expire in 24 hrs. and authorization for ticketing has not been received.  This reminder will be sent at 9 a.m. and 3 p.m. the next day to all addresses on the reservation.
The Email will look as follows:
        " Valued Client- this is a reminder that this reservation is due to expire and we have not yet received your authorization to ticket.  Please advise CTP if you will or will not be utilizing this reservation.
Please contact us at 1-866-366-1142 and reference locator KYUIGG

Thank you"

             **Continental Airlines Extends Discount**
    
     Continental has extended our 2% Corporate Discount program thru Dec. 31, 2009.  This program provides an immediate 2% savings off all fares (excluding Texas state contract matched fares) when a reservation is confirmed for business travel and the ticket is purchased through one of the UT system contract travel agencies.

            ** Passport Requirement - Update (9/5/07)**  

       Airline passengers will once again need valid passports in order to travel between the U.S. and Bermuda, the Caribbean, Canada and Mexico starting October 1, according to the Department of Homeland Security.

     On September 30, a temporary rule is set to expire that permitted travelers who had applied for but did not yet receive U.S. passports to proceed with trips to countries within the Western Hemisphere, so long as they had a government-issued photo ID and proof that their passport applications were pending.   Under the Western Hemisphere Travel Imitative, a law enacted last January, all airline passengers are required to present a valid passport in order to enter and depart from the U.S.


If going on a cruise or traveling by vehicle across the land border to Canada or Mexico. U.S. citizens do not need a passport, but need to be able to show a government-issued identification. U.S. citizens arriving by land and sea must be able to prove that they are U.S. citizens.  This rule may change as early as January 2008, when the Departments of Homeland Security and State begin to implement
the Western Hemisphere Travel Initiative (WHTI)
at land and sea ports of entry.


_____________________________

International SOS Program
Worldwide emergency assistance and evacuation available to all UTHSCSA employee's and students traveling on University business or programs.  Please see our International SOS Program information page   to enroll and for more information on this valuable service.  
___________________________________________

Authorities Warn of Possible Terrorist Operations at Airports
Media reports released on 25 July indicate that the Transportation Security Administration (TSA) issued a bulletin to airport security officials on 20 July, advising them of the possibility of terrorists attempting to take explosive components onto airplanes. The warning was issued following the seizure of suspicious items on at least four separate occasions at the San Diego, Houston, Milwaukee and Baltimore airports over the past year. It is suspected that terrorists are testing the security systems at US airports before they launch attacks.

Travelers may experience longer lines and longer wait times.
___________________________________________


GetThere
Online Travel Booking Tool is now ready!

Please click on GetThere Online Booking Tool link for more information.
___________________________________________

Travel policies and procedures are established in the
Handbook of Operating Procedures, Section 6.2.

  

    

[Valid RSS]