JPMorgan Chase Travel Card

Customer Service 1-800-890-0669 
JP Morgan Chase Application

 

The Travel Card is an individual liability credit card account, meaning the cardholder is responsible for paying the balance in full when the bill comes due. The account is useful for separating HSC business travel expenses from the traveler's personal credit cards, and it allows the traveler to purchase contract airfare tickets. The TBPC uses the anonymous expenditure reports from all travel accounts to track spending, instead of requiring the HSC to generate its own report, saving hundreds of man-hours per year.

1. GENERAL: The Texas Building and Procurement Commission (TBPC) contracts with JPMorgan Chase to provide Mastercard business travel charge card services for state agencies and travelers. Accounts may be established for a state agency and/or for individual state travelers. The state-issued travel JPMorgan Chase cards will be imprinted "For Official State Business Travel Use Only." Based on the terms of the state’s contract with JPMorgan Chase and an advisory opinion issued by the State Ethics Commission (Ethics Advisory Opinion No. 147), the state-issued JPMorgan Chase card may be used only for official business travel purposes (whether or not the expense is in whole or in part reimbursed by a state agency or university).

2. INDIVIDUAL CARD ACCOUNTS: To be eligible to apply for an individual state charge card, the individual must:
   • be a state of Texas employee,
   • take, or be expected to take, three (3) or more trips per fiscal year, or
   • expend at least $500 per fiscal year for official state business.

3. BENEFITS:
   • No annual fees
   • No preset spending limit, based on individual credit score (including a $500 monthly retail spending limit)
   • No minimum salary requirements
   • Business traveler accident insurance: up to $500,000
   • Baggage insurance: $1,250 for checked and/or carry-on luggage over the amount paid by the common carrier
   • MASTER RENTAL INSURANCE
   • 24-hour emergency card replacement

4. INDIVIDUAL CHARGE CARDS: Individual charge cards issued by the state of Texas are required to be embossed with the card member’s name, the account number, and state of Texas, followed by three numbers identifying the employee’s state agency three-digit, assigned agency code. The University of Texas Health Science Center at San Antonio cards are engraved State Of Texas – 745 and imprinted "for Official State Business Travel Use Only."

   Individual charge cards issued by the State of Texas are for business travel charges only

5. INDIVIDUAL RESPONSIBLITIES: On individual accounts, the individual whose name appears on the card is responsible for payment of the account. If an individual account is closed for delinquency, the decision to reopen it rests with JPMorgan Chase. Individual state-issued charge cards are not eligible for JPMorgan Chase Membership Rewards programs.

6. PAYMENT GUIDELINES:
   • Accounts are payable in full upon receipt.
   • An account is considered by JPMorgan Chase to be delinquent after 30 days.
   • When an account reaches 60 days past due, it is suspended until it is paid. Accounts that consistently run over 60 days past due may be placed on an "approval only" basis for charges or suspended until brought current.
   • An account that reaches 90 days past due will be canceled and probably will not be reopened.
   • Individual charge cards are subject to delinquency charges on past-due balances beginning at 58 days past due
   • Delinquency assessments are not reimbursed by the state.

7. JPMORGAN CHASE REPORTS: JPMorgan Chase reports severely delinquent card members to credit bureaus.

8. RETAIL EXPENDITURES: Each month, a Merchant Category Exception report is generated by the Travel Services office to audit charges. Card holders who have made retail charges which are not clearly distinguishable as business related purchases receive a memorandum:
   • reminding them of the importance of limiting use of the Travel Card to business travel purposes only, and;
   • notifying them of a related opinion issued by the state Ethics Commission (Ethics Advisory Opinion No. 147) confirming the limitation of use to official business (whether or not the expense is in whole or in part reimbursed by a state agency or university).
   As a result of the response to The University of Texas System Administration directives, the Health Science Center is taking actions to lesson the likelihood of future delinquencies through more robust procedures related to retail spending. Persons having charges which appear on the monthly Merchant Category Exception Report, that are not clearly distinguishable as business related, will be asked to provide a statement in writing explaining the business travel purpose of such purchases. The cardholder will be given warnings or have the account canceled according to the following schedule:
   • The first charge that is not business travel related will illicit a first warning via email.
   • The second charge that is not business travel related will illicit a second warning via email and campus mail. This will have a signature field and will need to be signed, dated, then returned to Travel Services.
   • Failure to respond or return the signed form within 10 business days of receipt of the form will illicit account closure.
   • The third charge that is not business travel related will illicit an account closure.

   JPMorgan Chase, upon instruction of the Texas Building and Procurement Commission, places a $500 total dollar limit on retail spending on the JPMorgan Chase Travel charge Cards. Although conference registration fees are considered by the state to be travel expenses, some registrations are made with entities having "retail" merchant category codes, resulting in such charges being identified as "retail" charges. Under the $500 monthly retail spending limit, problems may emerge, impacting card member attempts at making conference registrations using their JPMorgan Chase Cards.

9. QUESTIONS ABOUT CHARGES: If you have questions about items that appear on your bill, pay what you can identify as yours and submit questions about the doubtful charges to the appropriate JPMorgan Chase customer services manager, at 1-888-297-0768. The protested charges will be removed from the immediate amount due while they are being investigated, and if you have paid the charges you know are yours, your account will stay current. Do not send questions or documentation to the address to which you send your payments, use a dispute form provided by the Travel Office.

10. USE FOR STATE CONTRACT AIRFARES: State law and University of Texas System policy require that all airfares which are funded by any University account, regardless of the source of the funds, must be purchased either:
    • With your state-issued travel JPMorgan Chase card, or 
    • By charging directly to a university JPMorgan Chase central bill account using a process called University Paid Travel on one of the University's Central Bill Accounts (CBA's) with JPMorgan Chase. 

    To obtain a JPMorgan Chase Travel Card Application, please use the application link at the top of this page or contact the Travel Services Office at 210-562-6216.