Patient Complaints and Grievances
UT Dentistry is committed to providing quality, safe and effective oral health care that is compassionate and comfortable for all patients.
Submit a patient complaint
We take patient complaints and grievances seriously and will work to respond to and resolve patient complaints in an effective and timely manner. We also use this feedback to continually improve our patient care.
We ask patients to use our Patient Complaint Form to submit any complaints regarding service, care or treatment received at a UT Dentistry clinic. All patient complaints are collected and reviewed via this confidential and secure HIPAA-compliant platform. If you are unable to complete this online form, we ask that you email us for assistance at dentalcarefeedback@uthscsa.edu and a patient advocate will contact you to fill out the form on your behalf.
Following submission of the form, you will receive an email to the address provided confirming that your submission has been received.
You can expect to receive follow-up communication within two business days of submission. If you have any questions or concerns prior to that, please contact us via email at dentalcarefeedback@uthscsa.edu.
Patient rights and responsibilities
While a set of guidelines cannot ever fully describe the special relationship that exists between patient and doctor, we ask patients to review our Patient Rights and Responsibilities which were created to enhance the mutual trust, cooperation, and respect which surround that relationship.