Compliments and/or Complaints

The UT Health San Antonio Police Department is committed to principles of honor, excellence, accountability, respect and teamwork.  Commendations are welcome verbally or in writing.  Information such as the date, time and location will help identify the employee if you do not know their name.  Commendations received by the Chief of Police are forwarded to the employee, and a copy is placed in their personnel file.  Although our employees do not expect to be thanked for everything they do, recognition of exceptional service is always appreciated.  This kind of feedback helps let us know how we are doing.

We are committed to investigating all legitimate complaints of employee misconduct.  If you would like to file a complaint, please contact the police dispatcher either in person or by calling 210-567-2800 so that you may be routed to the employee’s supervisor.  Once your complaint is received, it will be thoroughly investigated.  The investigation will usually include a review of all applicable reports, policies and procedures; examination of any evidence or medical records, and interviews with all parties and witnesses.  If the investigator determines that an employee violated department policies or procedures, appropriate corrective action will be taken.  The Chief of Police will review the complaint and all findings associated with it.

You may also fill out our Compliment or Complaint Form online to submit it to the UT Health San Antonio Police Department. A department representative will contact you to address your comments or concerns.